Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide expert recommendations based on clients’ travel preferences and budgets.
Collaborate with top travel suppliers to secure the best deals and promotions.
Destination Knot is a trusted travel agency partnered with an award-winning host agency, offering cruises, hotels, vacation homes, and all-inclusive resorts. They specialize in planning unforgettable vacations with over 70 years of experience.
Assist customers across multiple channels to deliver a consistent and positive experience.
Resolve inquiries and issues promptly, taking ownership until resolution.
Actively listen and identify customer needs, offering appropriate solutions.
Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.
Provide high-quality customer care to create a positive experience for customers and consumers.
Manage inbound calls and emails from customers with product questions, troubleshooting needs, and warranty support.
Work in a fast-paced environment with regular hours Monday through Friday 7:30am – 4:00pm PST, and optional weekend overtime.
Fortune Brands Innovations is an industry-leading home, security and digital products company focused on opportunities within the home, security and commercial building markets. They have transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Process transactions on insurance accounts and interact with insurance companies.
Communicate with staff and third-party customers to ensure accurate processing.
Prioritize accounts to maximize aged AR resolution, and research documentation.
Oregon Health & Science University values a diverse and culturally competent workforce. They are proud of their commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.
Serving as the first point of contact for members and providers.
Navigating multiple systems and balancing several interactions at once.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.
Handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect services.
Maximizes all retention and sales opportunities, resolves customer issues and ensures an optimal level of quality customer service.
Achieves and exceeds targets by resilience and demonstrating strong negotiation skills to save customers from disconnecting services.
Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco constantly strives to create an environment that welcomes and nurtures all, prioritizing the health and well-being of its colleagues.
Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.
ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.
Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
Thoroughly and accurately document all inquiries and actions taken using applicable software applications.
Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.